About us
Fenton I.T is a young and dynamic, professional services business providing expert -IT Support, managementand consultancy to a wide range of small and medium sized businesses in the South East.
Experts in what we do
We support and maintain business IT systems and infrastructures for companies varying in size from 3 to 100 employees, as well as offering a full consultancy service. With years of IT experience behind us and a highly trained team of Microsoft Certified Professional IT support engineers, our expert IT knowledge covers all Microsoft server based operating systems and installations including the new Windows 7 and 2008 range of Microsoft products.
Customer satisfaction is at the top of our list
Customer satisfaction is at the heart of what we do. We get to know our customers, build up reliable and trustworthy working relationships, and deliver consistently high levels of customer service at very competitive rates. We deliver IT solutions in a jargon-free way, making sure you understand what we’re delivering from start to finish.
Getting it right from the start and saving you money long-term
We listen carefully to your needs right from the start making sure we focus on the IT solution that works best for you. Our managed IT services packagesaves your business time and money in the long term. We look at an IT solution as a whole, anticipate problems and challenges that could arise along the way, and present the most cost-effective proposal.
Fast response and immediate help
Problems with servers and systems can happen at any time and this means frustrating and expensive downtime for your business. Our market leading remote-access 24/7 monitoring software avoids this downtime completely. It picks up on faults instantly and allows us to act immediately, resolving problems often before you even know they exist. We also offer on-site, remote access and telephone based IT support responding to your queries immediately and efficiently. Our contracted response time is 2 hours, but we normally respond and even have issues resolved a good deal sooner.
Cost-effective working partnerships
We work closely with approved partners such as Dell, Eset and Eclipse Internet passing savings on to customers whenever possible.
On-going support
Many of our customers value our on-going professional IT support, favouring our fast-response times and problem-solving techniques that give them peace of mind to call us whenever there’s a query. We’re happy to put together on-going IT support packages to suit individual needs.