IT Support

Fast, reliable and friendly IT Support for small to medium sized businesses

Our annual IT Support packages include remote access, on-site and telephone based support, as well as 24/7 monitoring and maintenance of IT Systems.

Minimising downtime with remote-access support

Fenton I.T is leading the way in remote-access IT Support.  90% of our IT Support is operated remotely giving us instant-access to our customers’ systems and making sure that we can target faults and resolve problems instantly, often before the customer even knows there is a problem.

Fast Response and Fault Resolution

We respond to our clients quickly, our standard contracted response time is 2 hours, but we normally respond straight away and have faultss resolved quickly.  IT issues can be reported to us via the telephone or through our support log ticketing system.   Rest assured we are always available at the end of the phone whenever you need us.

Peace of mind

Fenton I.T provide IT Support packages that give customers complete peace of mind. Our remote-access support system deals with disruptions, faults and queries quickly and efficiently, we monitor and maintain systems and devices on a 24/7 basis using the latest software, and we work to service level agreements tailored to your individual business needs.

IT Support for your in-house IT department

From time to time your IT department might need some additional expertise to back them up. We have specialist skills in SBS 2003/8 along with many other software packages and are happy to support and give guidence to you internal IT team, be it with day to day support or with specialist projects such as server instalations and swing migrations.